These Terms and Conditions (hereinafter the “Terms”) govern access to and use of the MoonWin Casino website and related services (collectively, the “Services”). By registering an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as by any policies referenced herein, including but not limited to the Privacy Policy and Responsible Gambling Policy.
MoonWin Casino reserves the right to modify, update, or replace any part of these Terms at its sole discretion. Any material changes will take effect upon publication on the website. Continued use of the Services after such changes constitutes acceptance of the updated Terms. It is the user’s responsibility to review these Terms on a regular basis.
2. Eligibility and Jurisdiction
Use of the Services is strictly limited to individuals who have reached the legal age for online gambling in their country or territory of residence and, in any case, are at least 18 years old. By creating an account, you confirm that you are of legal age and have full legal capacity to enter into binding agreements.
You are solely responsible for determining whether access to and use of the Services is lawful in your jurisdiction. MoonWin Casino does not provide legal advice and does not guarantee that the Services comply with the laws of every jurisdiction. The operator may, at its discretion, restrict access from certain countries or regions and may update such restrictions at any time.
3. Account Registration and Verification
To use the Services, you must complete the registration process and provide accurate, current, and complete personal information. You agree to keep your information up to date and to promptly notify MoonWin Casino of any changes. You are allowed to maintain only one account. Multiple accounts for the same individual may be closed, and any associated balances may be subject to review and possible forfeiture in accordance with these Terms.
MoonWin Casino may conduct identity verification and due diligence checks (Know Your Customer, “KYC”) at any time. You may be required to provide documents such as identification, proof of address, and payment method verification. Failure to complete verification or providing false, misleading, or incomplete information may result in suspension or closure of your account and withholding of funds, subject to applicable law and regulatory requirements.
4. Account Security
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You must not share, sell, or transfer your account to any third party. If you suspect unauthorized access or any security breach, you must notify MoonWin Casino immediately and change your password without delay.
MoonWin Casino shall not be liable for any loss or damage resulting from unauthorized use of your account where you have failed to maintain proper security of your credentials. The operator reserves the right to suspend or terminate accounts where security concerns arise or where misuse is suspected.
5. Deposits, Withdrawals, and Payments
Deposits into your account may be made using the payment methods available on the website. MoonWin Casino does not guarantee that all methods will be available in all jurisdictions. You are responsible for any fees, charges, or currency conversion costs imposed by your payment provider. All funds deposited must originate from a source legally owned and controlled by you.
Withdrawals are subject to verification checks and compliance with these Terms, including wagering and bonus requirements. MoonWin Casino may request additional identification documents before processing withdrawals. The operator reserves the right to set minimum and maximum transaction limits and to adjust these limits at its discretion. In case of suspected fraud, money laundering, or other unlawful activities, payments may be delayed, suspended, or reported to relevant authorities.
6. Bonus Funds and Promotions
From time to time, MoonWin Casino may offer bonuses, free spins, or other promotional incentives. Each promotion is governed by specific terms, including eligibility criteria, wagering requirements, time limits, and maximum payout restrictions. By participating in any promotion, you agree to be bound by the relevant promotional rules in addition to these Terms.
Bonus funds and winnings derived from them may be subject to wagering requirements before they become eligible for withdrawal. Attempting to exploit bonuses through irregular betting patterns, bonus abuse, or collusion may result in cancellation of bonuses, confiscation of winnings, and closure of your account. MoonWin Casino reserves the right to amend or withdraw any promotion at its discretion.
7. Fair Play, Prohibited Conduct, and Responsible Gambling
You agree to use the Services solely for lawful entertainment purposes and in accordance with these Terms. Any form of cheating, collusion, use of automated tools or bots, exploitation of software errors, or other unfair practices is strictly prohibited. MoonWin Casino may investigate suspicious activity and take appropriate measures, including voiding bets, freezing funds, and closing accounts.
MoonWin Casino supports responsible gambling and provides tools such as deposit limits, loss limits, session limits, and self-exclusion options. You are encouraged to use these tools where appropriate. The operator may, at its discretion, impose limits or restrictions on your account if it has reasonable grounds to believe that your gambling behavior is problematic or harmful.
8. Game Rules and Results
Each game offered through the Services is governed by specific rules and payout tables, which are made available within the game interface. By participating in any game, you confirm that you understand and accept the applicable rules. In the event of any discrepancy between these Terms and the individual game rules, the game rules shall prevail for matters related to gameplay and outcomes.
The outcome of games is determined by certified random number generators or by the rules of live games, as applicable. In the event of a technical malfunction, system error, or interruption affecting game results or account balances, MoonWin Casino may void affected bets, reverse transactions, or restore the account balance to the state prior to the malfunction. Decisions made in such circumstances shall be final, subject to applicable law.
9. Intellectual Property
All content, trademarks, service marks, logos, software, and other materials available on the website are the exclusive property of MoonWin Casino or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, modify, decompile, reverse engineer, or otherwise exploit any part of the Services without prior written consent from MoonWin Casino, except where such restrictions are prohibited by applicable law. Any unauthorized use of intellectual property may result in legal action and termination of access to the Services.
10. Limitation of Liability and Disclaimer
The Services are provided on an “as is” and “as available” basis. MoonWin Casino does not warrant that access will be uninterrupted, error-free, or free of viruses or other harmful components. To the maximum extent permitted by law, the operator disclaims all warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.
To the extent permitted by applicable law, MoonWin Casino shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of the Services. The total aggregate liability of the operator for any claim shall not exceed the amount of funds you have deposited and remain in your account at the time of the event giving rise to the claim.
11. Suspension, Closure, and Termination
MoonWin Casino reserves the right to suspend or close your account at any time, with or without prior notice, where it has reasonable grounds to believe that you have violated these Terms, engaged in unlawful activity, or posed a risk to the integrity of the Services. In such cases, the operator may withhold or confiscate funds, subject to legal and regulatory obligations.
You may request closure of your account at any time by contacting customer support, subject to completion of any pending verification or regulatory checks. Upon closure, any remaining real money balance, less applicable fees and subject to compliance review, will be paid out to you using an approved payment method.
12. Governing Law and Dispute Resolution
These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which MoonWin Casino is licensed and operates, without regard to conflict of law principles. You agree that the courts or competent authorities of that jurisdiction shall have exclusive or, where applicable, non-exclusive jurisdiction over any legal proceedings.
Before initiating formal proceedings, you are encouraged to contact customer support to attempt to resolve any complaint or dispute. MoonWin Casino will review and respond to complaints within a reasonable timeframe. Where required by law or regulation, alternative dispute resolution mechanisms or escalation to a regulatory body may be made available.
13. Contact Information
If you have any questions regarding these Terms or require clarification on any provision, you may contact MoonWin Casino through the communication channels indicated on the website. All notices and communications shall be deemed received when acknowledged by the operator or when delivered through verified channels, as applicable.