This Privacy Policy explains how MoonWin Casino (“MoonWin Casino”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal data of users (“you”, “your”) who access and use our website and related services (collectively, the “Services”). This Privacy Policy is intended for residents of English-speaking jurisdictions and is drafted in accordance with generally accepted data protection principles. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller and Contact Details
The entity responsible for the processing of your personal data in connection with the Services is MoonWin Casino acting as data controller. If you have any questions about this Privacy Policy or our data processing practices, or if you wish to exercise any of your data subject rights, you may contact our privacy team via the contact details provided on our website in the “Contact Us” or “Support” section, indicating “Privacy Request” in the subject line.
2. Categories of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with our Services. This may include identification data such as full name, date of birth, and government-issued identification details where required for verification and compliance; contact data such as email address, telephone number, and residential address; account data such as username, password, security questions and answers, and account preferences; transactional and financial data such as payment card details, e-wallet information, bank account identifiers, deposit and withdrawal history, wagering records, and account balances; technical and usage data such as IP address, device identifiers, browser type and version, operating system, access times, referring URLs, and information about your interaction with website pages and features; and compliance and risk data such as records related to identity verification, age verification, anti-money laundering checks, responsible gaming limits, and self-exclusion status.
3. Sources of Personal Data
We obtain personal data directly from you when you create an account, update your profile, make deposits or withdrawals, contact customer support, or otherwise interact with the Services; automatically through cookies, similar technologies, and server logs when you use our website; and from third parties such as payment providers, identity verification services, fraud prevention agencies, and other service providers that assist us in meeting legal and regulatory obligations and in maintaining the integrity and security of the platform.
4. Legal Bases for Processing
We process your personal data only when we have a valid legal basis to do so under applicable data protection laws. Depending on the circumstances, we may process your data because it is necessary for the performance of a contract with you, including providing access to your account, processing payments, and delivering the Services; because it is necessary to comply with legal obligations, including anti-money laundering, counter-terrorist financing, responsible gambling, age verification, tax, accounting, and regulatory reporting requirements; based on our legitimate interests, including ensuring the security and integrity of the Services, preventing fraud and abuse, improving user experience, performing analytics, and defending our legal rights; or on the basis of your consent, for example for certain types of marketing communications or for the use of non-essential cookies, where required by law. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Purposes of Processing Personal Data
We use your personal data for the following purposes: to create, manage, and maintain your user account; to verify your identity and eligibility to use the Services; to process deposits, bets, winnings, and withdrawals; to monitor and record gameplay and transactional activity for security, fairness, and regulatory compliance; to detect, investigate, and prevent fraud, money laundering, abuse of the Services, or any other prohibited or unlawful activity; to comply with legal and regulatory obligations imposed by licensing authorities and other competent bodies; to provide customer support and respond to your requests, complaints, or inquiries; to personalize certain aspects of the Services, such as language preferences and account settings; to perform analytics, statistics, and reporting to improve the functionality, performance, and security of the Services; and, where permitted, to send service-related communications and, with appropriate consent where required, marketing communications.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate and enhance the Services. Cookies are small text files placed on your device that allow us to recognize your browser, store preferences, maintain session information, and analyze how the website is used. We may use strictly necessary cookies required for the functioning of the website, performance cookies to measure and improve performance, and functionality cookies to remember your preferences. Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings; however, some features of the Services may not function properly if certain cookies are disabled.
7. Disclosure of Personal Data
We may share your personal data with carefully selected third parties when necessary for the purposes described in this Privacy Policy. Such recipients may include payment service providers and financial institutions for processing deposits, withdrawals, and other financial transactions; identity verification and fraud prevention providers to assist in verifying your identity, preventing fraud, and complying with anti-money laundering and other regulatory obligations; technical and hosting providers that support the operation, maintenance, and security of our IT systems and infrastructure; professional advisors such as legal, financial, and compliance consultants; and regulatory authorities, law enforcement agencies, courts, and other governmental bodies when required by applicable law, regulation, or legal process, or to establish, exercise, or defend legal claims. We require all third-party service providers that process personal data on our behalf to do so only in accordance with our instructions, under appropriate contractual safeguards, and subject to confidentiality obligations.
8. International Transfers of Data
Your personal data may be transferred to and processed in countries other than the country in which you reside, including jurisdictions that may not provide the same level of data protection as your home jurisdiction. Where we transfer personal data internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection laws, including, where relevant, by implementing standard contractual clauses or other legally recognized transfer mechanisms, and by applying additional technical and organizational safeguards where necessary.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the type of data and the applicable legal obligations, including those arising from gaming, anti-money laundering, and financial regulations. When personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will delete or anonymize it in a secure manner.
10. Data Security
We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption, access controls, network security solutions, secure storage, and internal policies and procedures governing the handling of personal data. While we strive to protect your personal data, no system or transmission over the internet can be guaranteed to be fully secure, and you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
11. Your Rights
Subject to applicable law and certain limitations, you may have the right to request access to your personal data, including information about the categories of data we process and the purposes of processing; to request rectification of inaccurate or incomplete personal data; to request erasure of your personal data where there is no longer a legal basis for its processing; to request restriction of processing under certain circumstances; to object to processing based on our legitimate interests, including, where applicable, to object to direct marketing; to request data portability, allowing you to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible; and, where processing is based on consent, to withdraw your consent at any time. To exercise these rights, please contact us using the contact details provided on our website. We may need to verify your identity before responding to your request and may be legally required to retain certain data even if you request its deletion.
12. Children’s Privacy
The Services are not intended for, and are not directed to, individuals under the legal age for gambling in their respective jurisdiction. We do not knowingly collect personal data from individuals who do not meet the minimum legal age requirement. If we become aware that personal data has been collected from an underage individual, we will take appropriate steps to delete such data and, if applicable, close the related account. If you believe that we may have collected personal data from an underage person, please contact us without delay.
13. Third-Party Websites
The Services may contain links to websites or services operated by third parties. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. When you follow a link to a third-party website, you should review the privacy policy applicable to that site before providing any personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the Services, or in applicable laws and regulations. When we make material changes, we will take appropriate steps to inform you, which may include posting a prominent notice on our website or, where required, obtaining your consent. The effective date of the current version will be indicated at the beginning or end of the policy. Your continued use of the Services after any changes to this Privacy Policy will constitute your acknowledgment of the updated policy.
15. Contact and Complaints
If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, you should contact us using the contact details provided on the MoonWin Casino website. Depending on your place of residence, you may also have the right to lodge a complaint with a competent data protection authority if you believe that your rights have been violated or that your personal data has been processed in breach of applicable data protection laws. We encourage you to contact us first so that we can attempt to resolve your concerns directly.